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With all the communication channels available to us these days, how can a business decide the best way to deal with customer inquiries and requests? When it comes to customer service, studies show that people prefer to have a real conversation, with a real person, in real time. Voice calls remain the best way to provide the service your clients want.
A phone call provides the benefit of direct human contact and offers a chance for immediate clarification and confirmation on both sides, which helps cut down on miscommunications and misunderstandings. Using a VoIP solution to call your clients allows you to give them old-fashioned customer service in a 21st century way, at a substantial savings to your company. Checkout what methods of communications are trending and consumer behavior in the infographic below.